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{"id":1553,"date":"2015-10-02T12:14:19","date_gmt":"2015-10-02T11:14:19","guid":{"rendered":"http:\/\/cabinet-arst.com\/?p=1553"},"modified":"2015-10-02T12:14:19","modified_gmt":"2015-10-02T11:14:19","slug":"litiges-de-consommation","status":"publish","type":"post","link":"https:\/\/llc.bypi.fr\/2021\/arst\/2015\/10\/02\/litiges-de-consommation\/","title":{"rendered":"Litiges de consommation"},"content":{"rendered":"

L\u2019ordonnance n\u00b02015-1033 du 20 ao\u00fbt 2015 transpose en droit fran\u00e7ais la directive 2013\/11\/UE relative au r\u00e8glement extrajudiciaire des litiges de consommation. Un nouveau titre, intitul\u00e9 \u00ab\u00a0m\u00e9diation des litiges de la consommation\u00a0\u00bb\u00a0 est ainsi ajout\u00e9 au livre 1er<\/sup> du Code de la consommation.
\n<\/p>\n

Champ d\u2019application\u00a0<\/strong><\/h3>\n

Cette ordonnance a vocation \u00e0 s\u2019appliquer \u00e0 tous les litiges opposant un consommateur \u00e0 un professionnel y compris les litiges transfrontaliers (Art. L.156-4 du Code de la consommation). Sont toutefois exclus, les litiges concernant un service d\u2019int\u00e9r\u00eat g\u00e9n\u00e9ral non \u00e9conomique, les services de sant\u00e9 fournis par des professionnels de sant\u00e9\u00a0 pour \u00e9valuer, maintenir ou r\u00e9tablir l\u2019\u00e9tat de sant\u00e9 du patient ainsi que les prestataires publics de l\u2019enseignement sup\u00e9rieur (Art. L.151-4 du Code de la consommation).<\/p>\n

\n

Obligations des professionnels\u00a0<\/strong><\/h3>\n

Les professionnels doivent garantir au consommateur un recours effectif \u00e0 un dispositif gratuit de m\u00e9diation (Art. L.152-1 du Code de la consommation). Il est n\u00e9anmoins interdit au professionnel d\u2019imposer le recours \u00e0 une m\u00e9diation pr\u00e9alable \u00e0 la saisine du juge (Art. L.152-4 du Code de la consommation).
\nLes professionnels doivent communiquer aux consommateurs, les coordonn\u00e9es du ou des m\u00e9diateurs comp\u00e9tents y compris lorsque le litige n\u2019a pas pu \u00eatre r\u00e9gl\u00e9 dans le cadre d\u2019une r\u00e9clamation. Le professionnel peut mettre en place son propre dispositif de m\u00e9diation ou recourir \u00e0 un m\u00e9diateur r\u00e9pondant \u00e0 certaines exigences.<\/p>\n

<\/h3>\n

A d\u00e9faut d\u2019information, le professionnel est passible d\u2019une amende d\u2019un montant maximal de 3000 euros pour une personne physique et de 15000 euros pour une personne morale. <\/strong><\/h3>\n

Les modalit\u00e9s de mise en \u0153uvre du processus de m\u00e9diation ont fait l\u2019objet d\u2019un d\u00e9cret ult\u00e9rieur, les professionnels disposaient alors d’un d\u00e9lai de deux mois \u00e0 compter de la publication de ce d\u00e9cret, soit jusqu’au 31 d\u00e9cembre 2015, \u00a0pour se conformer \u00e0 ces dispositions.<\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019ordonnance n\u00b02015-1033 du 20 ao\u00fbt 2015 transpose en droit fran\u00e7ais la directive 2013\/11\/UE relative au r\u00e8glement extrajudiciaire des litiges de consommation. Un nouveau titre, intitul\u00e9 \u00ab\u00a0m\u00e9diation des litiges de la consommation\u00a0\u00bb\u00a0 est ainsi ajout\u00e9 au livre 1er du Code de la consommation.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-1553","post","type-post","status-publish","format-standard","hentry","category-corporate"],"_links":{"self":[{"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/posts\/1553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":0,"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/posts\/1553\/revisions"}],"wp:attachment":[{"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/media?parent=1553"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/categories?post=1553"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/llc.bypi.fr\/2021\/arst\/wp-json\/wp\/v2\/tags?post=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}